Technical Support

Customers are the number one priority at ShipGenie. ShipGenie is committed to helping customers improve their bottom line by implementing ShipGenie’s products and services. ShipGenie appreciates the customer requirement of keeping critical information systems up and running accurately and reliably, and ensuring that these systems are available whenever required.

The following Technical Support Services programs are designed to meet the requirements of a variety of customers, and reinforce ShipGenie’s commitment to customer success. ShipGenie offers different levels of support tailored to the needs of its clients. Please contact your ShipGenie representative to discuss which programs are right for your business.

E-mail
An e-mail address is provided to active support customers. for submitting questions to ShipGenie’s support team. A ShipGenie support engineer monitors this e-mail box during regular working hours, and will provide answers to questions within 24 hours.

On-site support
Emergency and scheduled on-site support
A ShipGenie support engineer can be provided at a customer site on an emergency basis. Customers can also request that a ShipGenie Support Engineer provide on-site support at their location on regularly scheduled days.

24 x 7 support
Customers can request 24 x 7 technical support. This ensures that phone calls are answered 24 hours per day, 7 days per week, and can be immediately directed to a ShipGenie technical support engineer to address high priority technical questions from customers.

Phone
Customers can call ShipGenie at (408) 522 8601 to request technical support during normal business hours.